• Returns can be easily arranged by sending an email to support@adornpay.nl or by submitting a return request via the return portal.
• You can register the product for return within 30 days of receipt without giving a reason, provided it meets our return conditions, and then you have 14 days to actually return the product. You will then be refunded the full order amount (minus the €7.99 return costs).
• A fee of €7.99 will be charged for returning a product (within the Netherlands). Use the return label (sent by email) and drop off the package at a PostNL point. 
• Note: returns from abroad are at your own expense, so make sure you are certain of your ring size before ordering a ring. Check the correct size in our size chart. Or order our Ring sizer here. 
• We aim to process and refund your return as soon as possible after receipt, and no later than within 14 working days. 
• We use the same payment method for the refund as was used for the original transaction.
• We recommend keeping the shipping proof with Track & Trace keep the code safe to track your shipment. 

Return conditions: 

• Return the product with all supplied accessories, if reasonably possible, in its original condition and packaging (including protective materials). 
• The product must not be worn or damaged. If the product is damaged or shows signs of wear, we may charge a depreciation fee. 
• The product cannot be returned if it is already linked to an account (MuchBetter, Curve, or VIMpay).
• Orders placed outside the 30-day return period will not be accepted for return. 

In the following cases, we may charge you a depreciation fee : 

• If the product is returned damaged but can be repaired, we will contact you about the handling. In this case, charges may apply. 
• If the product is already linked to an account (MuchBetter, Curve, or VIMpay) and is returned, we will contact you about the handling. In this case, charges may apply. 
• If the product is returned damaged and/or with signs of use, but cannot be repaired, we will contact you. In that case, the depreciation may amount to 100% of the purchase price.