Go to main content

FAQs

Can I switch activation method after purchasing?

You cannot switch between a MuchBetter version and a version that links to a payment card. The selected product version determines which activation guide you need.

For a wearable that links to a bank account, you may be able to link it directly or use Curve, VIMpay, or another supported provider, depending on the available support.

Can I choose between Curve/VIMpay and MuchBetter myself?

You choose the payment provider yourself before purchase by selecting a version for Curve/VIMpay or MuchBetter. This choice determines which version of the wearable you receive. Therefore, always use the activation guide listed for your chosen product version.

Do I need my phone when paying?

No. Your phone is only needed for activation, managing your wearable, and any settings. After activation, you pay by holding your wearable near the payment terminal.

Which apps do I need?

Does the QR code card say ‘Activate your wearable’? Then you always use Manage Mii to activate the wearable. Is your payment card supported directly? Then add it directly. In most cases, you use Manage Mii in combination with Curve.

Would you like to use VIMpay or another supported provider? Then consult that provider’s instructions or contact us.

Does the card say ‘Activate with MuchBetter’? Then use the MuchBetter app. You can find the exact download links in the corresponding activation guide.

What if activation fails?

First check that you are using the correct guide and have completed all the steps. Still not working? Then contact us at support@adornpay.nl. Include your order number and indicate which step is causing the problem.